The Magento connector allows retailers to review and manage ShopSimon™ orders directly in their Magento store.
Key functionalities include:
- View all ShopSimon™ orders and details in real-time
- Accept or reject orders fully or partially
- Import ShopSimon™ orders as a Magento order
- Synchronize order status and send basic shipping tracking information
Using the Magento connector, a usual order workflow will look like this:
1. Customer places order on ShopSimon™, the order is created in your ShopSimon™ vendor portal.
2. A Magento order is then created and will have “SIMON” as the source.
3. In Magento, the seller goes go Mirakl Seller > Mirakl Orders to review Mirakl order with the “Pending Acceptance” status.
4. You will need to accept or reject the order. You can configure orders to be accepted automatically.
5. The order then has the status “Shipping In Progress” and is automatically (cron job must be enabled) imported in Magento.
6. The seller reviews and manages the order in Magento > Sales > Orders > Order detail.
7. Once a product is shipped, the seller creates a shipment in Magento for this order which will update the status in Mirakl to “Shipped.”
Refunds
1. ShopSimon™ will initiate all refunds and provide the customer with a prepaid return label to retailer’s distribution center.
2. Once return is received, the retailer will need to complete the refund in the ShopSimon™ portal.
Please contact ShopSimon™ Seller Support if you have any questions or need additional information - sellersupport@shopsimon.com