ShopSimon™ will provide first contact support for all general customer service inquiries. If escalation is needed, we will communicate with retailers using the 'Messages' tool in the ShopSimon portal. In order to best serve our customers, it is expected that retailers will respond to these inquiries in a timely manner.
When an order escalation occurs, retailers will receive an email notification from the ShopSimon customer service team. You can respond directly from your email or login to the portal and respond from there.
See below for a sample image of an 'order message' as it will appear in your inbox.
Sample Image 1: Order Message Notification
See below for a sample image of an 'order message' as it will appear in the ShopSimon portal.
Sample Image 2: Message From ShopSimon Portal
If Customer Service escalations are not responded to within 3 days, our Customer service team may provide a resolution to the customer's issue.
Please contact ShopSimon Seller Support if you have any questions or need additional information - sellersupport@shopsimon.com