Retailers will want to utilize the Order Exception Report to monitor for late shipments that are out of compliance.
Use this link to access the Order Exceptions page: https://app.dsco.io/exceptions/sla
Please take immediate action for all orders on this report and that are out of compliance with our marketplace agreement:
- Standard orders must ship within 2 business days of receipt.
- Expedited orders must ship within 1 business day of receipt.
Please contact ShopSimon Seller Support if you have any questions or need additional information - sellersupport@shopsimon.com