The Shopify connector allows retailers to review and manage orders they are receiving through the ShopSimon™ vendor portal in their Shopify store.
A usual workflow will look like this:
1. Customer places order on ShopSimon™, the order is created in your ShopSimon™ vendor portal. The order is auto-accepted and synced with your Shopify store.
2. In Shopify, the retailer goes go the 'Orders' page to locate the order.
3. Click the 'Mark as Fulfilled' button - enter the tracking number and carrier and click 'Fulfill Items'
4. Once an order/shipment has been process, Shopify which will auto-sync with the ShopSimon™ portal and update the status to “Shipped.”
Once an item is marked as 'Shipped,' it is considered complete.
How To Identify ShopSimon™ Order
Each ShopSimon™ order will list Simon as where the order is from. The Order ID will be included, and there will be ShopSimon™ tag on each order.
Cancellations
If a retailer is unable to fulfill an order they will need to cancel the item they cannot fulfill. This can be completed in Shopify or in the ShopSimon™ portal.
Refund An Order
ShopSimon™ will initiate all returns and provide the customer with a prepaid return label to retailer’s distribution center. Once return is accepted by retailer, the retailer will need to complete the refund in Shopify or in the ShopSimon™ portal using the steps outlined here.
Please contact ShopSimon™ Seller Support if you have any questions or need additional information - sellersupport@shopsimon.com