Use the below steps to cancel an order in the ShopSimon™ Portal:
1. Login to ShopSimon™ Portal: https://marketplace.sspo.com/login
2. Click on: 'Orders' on the left navigation.
3. Enter Order # into 'Order ID' field > Click On Order
4. Find the 'Cancellation' button in the top right corner - Use drop-down arrow - Select the type of Cancellation you wish to complete.
- Cancel The Entire Order - Full Cancellation
- Cancel Part Of The Order - Partial Cancellation
5a. For full cancellation - Provide 'Cancellation Reason' - Hit 'Cancel Order' button to complete action.
5b. For partial cancellation - Enter quantity to cancel and provide cancellation reasons - Hit 'Update Order' to complete action.
Please contact ShopSimon™ Seller Support if you have any questions or need additional information - sellersupport@shopsimon.com