ShopSimon™ retail partners are able to sell both Returnable and Final Sale products. Retailers will be responsible for identifying if an item is final sale by using the "final-sale' data attribute field in their product data. If marked as 'true' this will create a badge on the product page notifying the customer the item is final sale. If marked as 'false' no badge will be present and the item will be considered 'Returnable.'
See below image to see how an item marked 'final sale' will appear on a ShopSimon™ product page:
Returnable Items
Returnable items can be returned within 30 days of receipt of shipment. In order to return an item, a customer must request a prepaid label from ShopSimon™. Items must be returned from the United States to qualify for free return shipping. Prepaid return labels must be used within the 30 day return window. Items returned after the 30 day return window may not be refunded.
Final Sale Returns
Final Sale products are not returnable for a refund unless the product is damaged or the wrong item was received. Final sale return requests can happen, please make sure someone from your team is responsive to order messages to better assist our customer service team on finding the best solution for all sides. The ShopSimon™ customer service team is instructed to initiate a return if no response is received within 3 days of initial outreach on a final sale return request.
Return Label
Return labels will be generated on ShopSimon™ shipping account. At the end of each month, retailers will be invoiced for all return labels created during that billing cycle period. The return label will include your warehouse address - as listed in your portal account under 'Returns Information.' Also included on the return label will be the customer's shipping address and an order reference number.
ShopSimon™ portal - Returns Information
Sample Return Instructions
Sample Return Label
Return Process
1. Customer initiates return on ShopSimon™ site.
2. Customer prints return label, places on package, and ships back to retailer.
3. Retailer receives return shipment, reviews, and refunds customer in ShopSimon™ portal within 7 days of receipt in warehouse. Any return not processed within 7 days from delivery will be auto-refunded. Please ensure processes are in place to review return shipments within that window to validate return shipment/items.
Please contact ShopSimon™ if you have any questions or need additional information - sellersupport@shopsimon.com