Retailers will receive an order notification anytime a new order is received. They can also monitor order activity directly in the ShopSimon™ portal:
Viewing Orders
By clicking on the order number you can access the order’s details and will see all details from the order.
You can also download a CSV file of all the information displayed by clicking on the blue drop-down button on the top right corner.
ShopSimon Portal - List of orders
ShopSimon Portal - Order detail page
Order Process
To process an order in the ShopSimon portal, an order must first be accepted or rejected. This can be done in bulk or at the order level.
Once ready to ship, please add shipping details - carrier & tracking info - to the portal complete the order processing.
Understanding Order Status
- Pending Acceptance - order awaiting acceptance
- Shipping in Progress - order has been accepted, waiting on carrier/tracking information to be added
- Shipped - order has been shipped
- Received - order has been shipped and received by customer
- Rejected - order has been rejected by either retailer or operator
- Cancelled - order has been cancelled by either retailer or operator
- Refunded - return has been received and refund has been processed
Shipping Deadline
This is a system generated date and should viewed as date customer receives order.
Please contact ShopSimon Seller Support if you have any questions or need additional information - sellersupport@shopsimon.com