To provide accurate shipping and delivery expectations, we need to understand your capability to deliver a product by a given date depending on where the customer is located and where you are shipping from. This information will be stored in the ShopSimon™ portal and will be displayed on the PDP and in cart at checkout. See below breakdown on how delivery times are calculated:
| Warehouse Location | Shipping Cutoff Time | Handling Time | Order Day/Time | Shipment Deadline (Day) | Location of Customer (Shipping Zone) | Estimated Transit Time | Estimated Delivery Day |
| Louisville, KY | 1pm EST | 2 days | Tuesday @ 10am EST | Wednesday | San Diego, CA (Pacific) | 5 Days | Tuesday |
| Louisville, KY | 1pm EST | 2 days | Monday @ 6pm EST | Wednesday | Denver, CO (Mountain) | 3 Days | Saturday |
| Louisville, KY | 1pm EST | 2 days | Friday @ 3pm EST | Tuesday | Minneapolis, MN (Midwest) | 2 Days | Thursday |
| Louisville, KY | 1pm EST | 2 days | Thanksgiving (Thursday) | Monday | Boston, MA (Northeast) | 2 Days | Wednesday |
*Order Date + Handling Time + Transit Time = Estimated Delivery Date
Please ensure your shipping performance matches your listed timelines.
Please complete the below list of action items to complete your shipping configuration setup:
1. Handling Times
Please update your internal handling times to ensure all shipments meet the performance guidelines listed in the 'Operational Commitments' section of the marketplace agreement:
- Acceptance Time: Orders accepted/rejected within 8 hours of receipt
- Handling Time: Standard Shipping = 2 business days - Expedited = 1 business day
2. Business Calendar
Please update your 'Business Calendar' days, times, and holidays to align with your teams schedule. Days in which you are closed will impact delivery estimations/times.
Steps To Complete:
- Go To: ShopSimon™ Portal: Settings > Retailer > Business Calendar
- Select your working days.
- Configure your office hours.
- Please list any holidays/weeks that your office will be closed.
- Hit 'Save' once complete.
3. Warehouse Information
Please make sure your ‘Warehouse’ information/address is entered correctly in the ShopSimon™ portal.
Steps To Complete:
- Go To: ShopSimon™ Portal: Settings > Retailer > Warehouses
- Hit 'Create Warehouse' button.
- Enter warehouse name, address, and code (seller generated).
- Click Save.
4. Shipping Carriers
Please ensure all of your active shipping ‘Carriers’ are listed in your ShopSimon™ portal account.
Steps To Complete:
- Go To: ShopSimon™ Portal: Settings > Retailer > Carriers
- Hit 'Add Carrier' button.
- Select the carrier(s) you want to add.
- Click Add.
5. Order Cut-Off Time
Please ensure the listed ‘Order Cut-Off Time’ is accurate for your business and each shipping method.
Steps To Complete:
- Go To: ShopSimon™ Portal: Settings > Retailer > Shipping Options
- Find the 'Order Cut-Off Time' section on the page.
- Please add a shipping cut-off time for each active shipping method.
- Click 'Save' once you have completed each shipping zone.
6. Shipping Zones
Enhanced ‘Shipping Zones’ have been added to the ShopSimon™ portal, please notate transit times for each shipping zone and each eligible shipping method.
Steps To Complete:
- Go To: ShopSimon™ Portal: Settings > Retailer > Shipping Options
- Find the 'Shipping Options' section on the page.
- For each shipping zone, please add a min and max delivery time for Free, Standard, and Expedited (if enabled for your storefront). 6 days is the max delivery time allowed for each shipping zone, anything larger will be modified to 6.
- Please complete the following zones: Great Lakes, Mid-Atlantic, Mountain, North Central, Northeast, Northwest, South Central, Southeast, West, Alaska & Hawaii (if enabled).
- Click 'Save' once you have completed each shipping zone.
Please contact ShopSimon™ Seller Support if you have any questions or need additional information - sellersupport@shopsimon.com