All retailers must offer a 30-day return policy on non final sale items per the ShopSimon™ return policy. Once a return is initiated on ShopSimon™, the return will be sent back to the return address listed in the 'Returns Information' section of a retailers ShopSimon™ account.
- ShopSimon™'s customer service team will handle the return process, including responding to inquiries and initiating a return shipping label.
- ShopSimon™ will use its shipping account to select the lowest cost return shipment option. The cost for the return label will be charged back to the retailer at the end of each monthly billing cycle.
- The return will be sent to the retailers return address as listed in their ShopSimon™ account.
- Retailers will receive a daily report for all open returns, including order details and return tracking. The 'Returns Contact Email' field in your account setup is where this report will be delivered.
- If, upon inspecting the returned item, the returned item is not as expected, please reach out to the ShopSimon™ customer service team via the Messaging app and we will work with you to resolve the issue promptly.
- The retailer must issue a refund within 2 business days to the customer once the returned product has been delivered to the retailer's return address.
- All open refunds are processed by our system 7 days from receipt in warehouse.
Please contact ShopSimon™ Seller Support if you have any questions or need additional information - sellersupport@shopsimon.com