Use the below steps to refund an order in the ShopSimon™ Portal:
1. Login to ShopSimon Portal: https://marketplace.sspo.com/login
2. Click on: 'Orders' on the left navigation.
3. Enter Order # into Order ID Field > Click On Order.
4. Find the 'Refund' button in the top right corner - Use drop-down arrow - Select type of refund.
- Refund The Entire Order - Full Refund
- Refund Part Of The Order - Partial Refund
5a. For full refund - Provide 'Refund Reason' - Hit 'Refund' button to complete action
5b. For partial refund - Find Sku you want to refund - Enter quantity to refund and provide 'Refund Reason' - Hit 'Refund' button to complete action
If your ShopSimon account does not have sufficient funds available to cover a refund, the system will block the refund from processing. Please reach out to ShopSimon Seller Support if you encounter this situation.
Please contact ShopSimon Seller Support if you have any questions or need additional information - sellersupport@shopsimon.com